Thank you for shopping at cnastyle.com. We are committed to providing you with high-quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, you may request a return or exchange in accordance with the policy outlined below.

I. Eligibility for Returns and Exchanges
You may request a return or exchange within 30 days of receiving your order, provided the following conditions are met:
The item must be unworn, unused, and remain in brand-new condition.
The item must retain its original packaging.
Valid order information or proof of purchase must be provided.
If an item does not meet the above conditions, we reserve the right to decline the return or exchange request.

II. Non-Returnable Items
The following items are ineligible for return or exchange:
Items that have been used, washed, or damaged by the customer.
Sale items or clearance items (unless otherwise specified).

III. Return Process
Contact Customer Service to submit a return request, providing your order number and the reason for the return.
Once your request is approved by Customer Service, we will provide you with the return shipping address and instructions.
Ship the item back as instructed and provide the shipping tracking number.
Once we receive and inspect the returned item, we will proceed with processing your refund.

IV. Exchange Process
If you wish to exchange an item for a different size or style:
Please contact Customer Service first to confirm product availability.
Return the original item by following the standard return process.
The new item will be shipped to you once we have received and approved the returned item.

V. Shipping Costs
Quality Issues or Incorrect Items: We will cover the shipping costs for returns or exchanges involving product defects or items shipped in error.
Non-Quality Reasons (e.g., incorrect size, personal preference): The customer is responsible for the return shipping costs.
Original Shipping Fees: Shipping fees paid on the original order (if applicable) are generally non-refundable.

VI. Refund Information
Refunds will be processed and returned to your original payment method within 5–10 business days after the returned item has been approved.
The actual time it takes for the funds to appear in your account depends on the processing speed of your bank or payment provider.
If your original payment method is no longer available, we will contact you to arrange an alternative refund method.

VII. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or does not match your order, please contact us within 7 days of receipt and provide relevant photos. We will prioritize handling your request for a return, exchange, or replacement shipment. VIII. Order Cancellation
Orders may be cancelled for a full refund prior to shipment.
Once an order has been shipped, it must be processed in accordance with our Return Policy.

IX. Contact Us
If you have any questions regarding our Return and Exchange Policy, please contact us:
Company Name: DISENCHANTECONFIGURE LLC
Address: 1520 S CASINO CENTER BLVD STE 9, LAS VEGAS, NV 89104-1123
Phone: +1 8384356541
Email: khuongduc5043o@gmail.com

Customer Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (Eastern Time)

Thank you for choosing us; we are always committed to providing you with a worry-free and convenient shopping experience!